Refund policy

30-DAY RETURN POLICY

You may request a return within 30 days after your order is delivered. To be eligible, an item must be unused, in the same condition received, and returned with its original packaging and included accessories.

REQUESTING A RETURN

Contact us at brandonviars8@gmail.com before returning an item. Include your order number, the item you wish to return, and the reason for your request.

If approved, we will provide return instructions and the appropriate return address. Items sent without prior authorization may not be accepted.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refundable. We recommend using a tracked shipping service because we cannot guarantee receipt of an untracked return.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs. When the claim is approved, FreshFindsDepot will cover the reasonable cost of the authorized remedy or return.

NON-RETURNABLE ITEMS

Gift cards, final-sale items, personalized items, and items that cannot be returned for health, hygiene, or safety reasons are not eligible for return unless they arrived damaged, defective, or incorrect.

Used items, items missing parts, and items damaged after delivery may be refused.

REFUNDS

We will inspect approved returns after receiving them and notify you of our decision. Approved refunds will be issued to the original payment method.

Banks and payment providers may require additional time to post a refund. Duties, taxes, and customs charges paid to third parties are not refundable by FreshFindsDepot.

EXCHANGES AND CANCELLATIONS

For the fastest exchange, request a return and place a new order after the return is approved.

Cancellation requests are not guaranteed once order processing has begun.